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8x8 CRM API

8x8 is a company who specializes in services to fit the needs of businesses in the areas of voice, video, mobile, and unified communications. They offer a suite of APIs to couple your needs with the Virtual Contact Center offerings of 8x8.

The Customer Relationship Management (CRM) API allows you to manage your contact center's interactions with customers of the Contactual Integration Suite. With the API you can develop applications to interact with the Virtual Contact Center's data such as: customer, case, follow-up and FAQ data.

The API utilizes HTTP/HTTPS with support for GET, MODIFY, ADD, DELETE and LIST actions in XML formatting.

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8x8 CRM: Highlights

Summary
Contact Center Customer Management Service
Category
Telephony
Tags
Protocols
REST
Data Formats
XML
API home
http://www.8x8.com/Support/BusinessSupport/Pl ... 
This is 1 of
7 APIs by 8x8

8x8 CRM: Specifications

Functionality

Client Install Required
 

Signup and Licensing

Signup Requirements
Account with service  
Developer Key Required
Yes  
Account Required
Yes  
Commercial Licensing
 
Provider
8x8.com  
Company
8x8  
Non-Commercial Lic.
 
Data Licensing
 
Usage Fees
 
Program Fees
 
Certification Program
 
Usage Limits
 
Terms of Service
www.8x8.com/TermsandConditions.aspx 

Security

Authentication Model
HTTP Basic Authentication 
SSL Support
Yes 
Read-only Without Login
 

Support

Vendor API Kits
 
Community API Kits
 
API Blog
 
Site Blog
www.8x8.com/AboutUs/8x8Blog.aspx 
API Forum
 
Developer Support
sims.8x8.com/Documents/710710_3_Virtual_Contact_Ce... 
Console URL
 

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