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8x8 Real Time Statistics Reporting API

8x8 is a company who specializes in services to fit the needs of businesses in the areas of voice, video, mobile, and unified communications. They offer a suite of APIs to couple your needs with the Virtual Contact Center offerings of 8x8.

The Real Time Statistics Reporting API differs from the other Statistical API in that it returns 'real time' results instead of consulting the historical database. Data from the API is refreshed from the server every 10 seconds.

The API displays real time information about agents and queues. It allows for queries on all agents, queues, or a specific agent and queue with a provided ID. Requests must be made in HTTPS (authenticated by token) with returns in XML or JSON

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8x8 Real Time Statistics Reporting: Highlights

Summary
Contact Center Real Time Statistics Reporting Service
Category
Telephony
Tags
Protocols
HTTP
Data Formats
XML, JSON
API home
http://www.8x8.com/Support/BusinessSupport//D ... 
This is 1 of
7 APIs by 8x8

8x8 Real Time Statistics Reporting: Specifications

Functionality

Client Install Required
 

Signup and Licensing

Signup Requirements
Account with service  
Developer Key Required
Yes  
Account Required
Yes  
Commercial Licensing
 
Provider
8x8.com  
Company
8x8  
Non-Commercial Lic.
 
Data Licensing
 
Usage Fees
 
Program Fees
 
Certification Program
 
Usage Limits
 
Terms of Service
www.8x8.com/TermsandConditions.aspx 

Security

Authentication Model
HTTP Basic Authentication, User Token 
SSL Support
Yes 
Read-only Without Login
 

Support

Vendor API Kits
 
Community API Kits
 
API Blog
 
Site Blog
www.8x8.com/AboutUs/8x8Blog.aspx 
API Forum
 
Developer Support
 
Console URL
 

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