Overview
Summary	Call center agent service
Category	Telephony
Tags	telephony
Date Added	2008-03-12
Description	From their site: This API will allow you to run a Call Center Connect campaign using an API. The benefit is that you can control the type of popup screen you want and the way to collect data and get to the next call. Has a function that will collect information about the call that was connected and immediately put the Agent on a queue for the next available call. Dialer apps might use this API.
API Home Page	https://www.callfire.com/dialer/cm/docs/hoste ...
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Protocol
Protocols	SOAP
Data Formats	XML
Service Endpoint
WSDL	https://www.callfire.com/service/PredictiveSe ...
Functionality
API Groups
Example API Methods	getConnectionForAgent, sendAgentCallBack, loginAgent, storeAgentResponse, kickAgent
Client Install Required
Security
Authentication Model
SSL Support	Yes
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Support
Vendor API Kits
Community API Kits
API Blog
Site Blog
API Forum
Developer Support
Signup and Licensing
Signup Requirements
Developer Key Required
Account with Service Required
Commercial Licensing
Non-Commercial Licensing
Data Licensing
Usage Fees
Usage Limits
Terms of Service

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