The service provides an open-source, hosted platform for customer interactions. Communication options include real-time chat, email, phone call, and bulk email marketing. Applications can also use the service to implement a customer-facing knowledge base, online, forum and self-service help function.
API methods support set-up and management of a company account and configuration of customer-service tools. Methods give control of customer-facing content, designation of sub-sites, and related functions.
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