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eBay Resolution Case Management API

eBay's Resolution Case Management service allows users to retrieve, track, manage, and resolve complaint cases opened by buyers in the eBay Resolution Center.

The API is primarily used by sellers to retrieve, track, manage, and resolve all eBay "Buyer Protection," "Item Not Received," and "Significantly Not As Described" cases that are opened by buyers in the Resolution Center.

The API has calls that allow sellers to issue full refunds or partial refunds to buyers, and to provide shipping information to the buyer for returns.

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eBay Resolution Case Management: Highlights

Summary
eBay transaction complaint resolution management service
Category
Other
Tags
Protocols
SOAP, HTTP
Data Formats
XML, Name-Value
API home
http://developer.ebay.com/Devzone/resolution- ... 
This is 1 of
28 APIs by eBay

eBay Resolution Case Management: Specifications

Functionality

Client Install Required
No  
Service Endpoint
https://svcs.ebay.com/services/resolution/v1/ ...
WSDL
http://developer.ebay.com/webservices/resolut ...

Signup and Licensing

Signup Requirements
Account with service, API Key  
Developer Key Required
Yes  
Account Required
Yes  
Commercial Licensing
Yes, with agreement  
Provider
www.ebay.com/  
Company
eBay  
Non-Commercial Lic.
Yes  
Data Licensing
 
Usage Fees
Usage/Pricing Reference  
Program Fees
None  
Certification Program
Certification Reference 
Usage Limits
Usage Limit Reference 
Terms of Service
License Reference 

Security

Authentication Model
eBay AppID 
SSL Support
Yes 
Read-only Without Login
No 

Support

Vendor API Kits
 
Community API Kits
 
API Blog
 
Site Blog
https://www.x.com/developers/community/blogs/ 
API Forum
https://www.x.com/developers/paypal/forums/paypal-developers 
Developer Support
developer.ebay.com/support/ 
Console URL
 

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