iCasework UsefulFeedback API

iCasework UsefulFeedback
The service performs customer service functions of accepting and logging inquiries and contacts, then tracking responses and resolutions. It allows applications to create "cases" with documentation of those involved, their concerns or comments, and responses intended to resolve those concerns. UsefulFeedback! provides a range of REST style web-services that allow both update and query operations such as case creation, adding case notes or retrieving case details to be invoked remotely. Tracking functions capture communications modes (phone, email, etc.) in addition to name, contact information, and relevant dates. API methods support case creation, including contact type (complaint, comment, suggestion, etc.), person initiating the case, along with response address, contact method, time, and language. Methods also document the topic of the contact, the agent responding, action requested, and response undertaken.
Specs
Enterprise
Customer Service, Contacts
XML, REST
Yes
API Key plus "secret key"
Followers (2)
Developers (0)

Sorry, no developers found for this API.

API Mashups (0)

Sorry, no mashups for this API.

Source Code

Sorry, no source code for this API.

Sorry, no resources found for this API.

Developers (0)
Comments (0)
Login or Register as a New User

You are not currently logged in. In order to post this item please login now or provide the following details to register.

A valid e-mail address. All e-mails from the system will be sent to this address. The e-mail address is not made public and will only be used if you wish to receive a new password or wish to receive certain news or notifications by e-mail.

User HTML

  • Allowed HTML tags: <a> <em> <strong> <cite> <blockquote> <code> <ul> <ol> <li> <dl> <dt> <dd>
  • Lines and paragraphs break automatically.
  • Web page addresses and e-mail addresses turn into links automatically.
Followers (2)

Sorry, no mashups for this API.