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iHelpDesk API

iHelpDesk is a customer service platform that is cloud-based. iHelpDesk has features that let organizations track service issues, resolve issues, manage email, and keep track of other customer service topics.

The iHelpDesk API allows developers to access and integrate the functionality and data of iHelpDesk with other applications. Some example API methods include listing help tickets, updating tickets, and accessing attachments and other associated information about help tickets.

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iHelpDesk: Highlights

Summary: Customer service platform and help desk

Category: Enterprise

Tags: enterprise customer-service helpdesk

Protocols: REST

Data Formats: XML

API home: http://www.ihelpdesk.com/docs.php

iHelpDesk: Specifications

Functionality

Client Install Required: No

Service Endpoint: http://www.ihelpdesk.com/desktop/api/

Signup and Licensing

Signup Requirements: Yes

Developer Key Required: No

Account Required: Yes

Commercial Licensing

Provider: www.ihelpdesk.com

Non-Commercial Lic.

Data Licensing

Usage Fees

Program Fees

Certification Program

Usage Limits

Terms of Service

Security

Authentication Model: HTTP Basic Authentication

SSL Support: Yes

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