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inConcert Contact Center API

The service provides for consistent and trackable contacts with customers and other stakeholders via a hosted contact center. The center allows interactions via phone calls and other methods, either individually or as part of direct-contact marketing campaigns. It allows for tracking of calls and other contacts by customer and campaign to ensure appropriate coverage and follow-up based on the results of contacts.

API methods support creating, updating, and deleting contacts, including phone and address information. Methods also support definition of campaigns and generation of contact lists to be included in campaigns. The API provides for referrals from existing contacts to new ones to support expansion of contact lists.

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inConcert Contact Center: Highlights

Summary
Contact center service
Category
Enterprise
Tags
Protocols
REST
Data Formats
XML
API home
http://www.inconcertcc.com/en/products/api-/0 ... 

inConcert Contact Center: Specifications

Functionality

Client Install Required
No  

Signup and Licensing

Signup Requirements
Yes, register account  
Developer Key Required
 
Account Required
Yes  
Commercial Licensing
 
Provider
www.inconcertcc.com/  
Non-Commercial Lic.
 
Data Licensing
 
Usage Fees
 
Program Fees
 
Certification Program
 
Usage Limits
 
Terms of Service
 

Security

Authentication Model
 
SSL Support
 
Read-only Without Login
 

Support

Vendor API Kits
 
Community API Kits
 
API Blog
 
Site Blog
 
API Forum
 
Developer Support
 
Console URL
 

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Mashups, Developers & Source Code

There are no mashups, developers or code associated with this API yet.

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