The LivePerson platform enables businesses to identify and engage customers using the right communication channel, at the right time. This hosted solution delivers tools that support and manage online customer interactions ï¿½ chat, email, voice, and knowledgebase ï¿½ from a single agent application.
The service provides users an opportunity to immediately chat with a representative via an instant messaging system embedded in their site. With the API, users can create, update and retrieve resources. Responses are formatted in XML and JSON.
With the LivePerson Agent API, developers can create agent chat applications from any desktop, mobile device or server-based software application. These applications enable agents (real or virtual) to log into their LivePerson account, take chats from visitors and to transfer chats to other agents. The API uses RESTful calls and responses are formatted in XML and JSON.