LivePerson Agent API

LivePerson Agent
The LivePerson platform enables businesses to identify and engage customers using the right communication channel, at the right time. This hosted solution delivers tools that support and manage online customer interactions � chat, email, voice, and knowledgebase � from a single agent application. The service provides users an opportunity to immediately chat with a representative via an instant messaging system embedded in their site. With the API, users can create, update and retrieve resources. Responses are formatted in XML and JSON. With the LivePerson Agent API, developers can create agent chat applications from any desktop, mobile device or server-based software application. These applications enable agents (real or virtual) to log into their LivePerson account, take chats from visitors and to transfer chats to other agents. The API uses RESTful calls and responses are formatted in XML and JSON.
Specs
Chat
Business
XML, JSON, REST
Yes
Java, C#
partners@liveperson.com
API Key, OAuth
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Source Code
Title Description
REST Agent API Reference REST Agent API Reference
Provides information on the base resource and the available methods in the REST Agent API.
Virtual Agent Solution Virtual Agent Solution
Demonstrates how the Agent API can be used to implement a virtual agent integration with LivePerson.
OAuth for Signed REST Communication OAuth for Signed REST Communication
Provides information on signing APIs. It describes LivePerson’s implementation of OAuth with instructions on how to use it.
Getting Started: Using the LivePerson Agent API (REST) Getting Started: Using the LivePerson Agent API (REST)
Provides step-by-step instructions on how to use the Agent API (REST) for chat using unsigned API calls.

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