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Mettiamoci la Faccia is an initiative of the Department of Public Administration that seeks to determine user satisfaction in a systematic way through the use of emoticons. It focuses on determining the quality of public services rather than business services.
The system allows citizens to express an opinion on a public service in a simple and immediate manner every time they received the service, but only after its completion and only once per use. Administrations that adopt the service are able to monitor customer satisfaction continuously in real time.
Mettiamoci la Faccia can be accessed programmatically using SOAP calls. The service's website and documentation are provided solely in Italian.
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