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RightNow Connect API

Service Oriented Architecture for integrating with the RightNow CX customer service and cloud storage platform. The system attempts to unify disparate recordkeeping systems to allow shared information exchanges across all channels of interactions.

The API supports access to functions for a customer service agent desktop and reporting dashboard. The service also provides for customer account analytics and reporting, tracking services provided, and customer portal functions.

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RightNow Connect: Highlights

Summary: Customer experience and cloud application service

Category: Storage

Tags: customer-service storage cloud CRM

Protocols: SOAP

Data Formats: XML

API home: http://communities.rightnow.com/pages/615f541 ...

RightNow Connect: Specifications

Functionality

Client Install Required

WSDL: http://community.rightnow.com/developer/filee ...

Signup and Licensing

Signup Requirements: Yes, register account

Developer Key Required: Yes

Account Required: Yes

Commercial Licensing: Yes

Provider: www.rightnow.com/

Non-Commercial Lic.: No

Data Licensing

Usage Fees: Customized; www.rightnow.com/cx-suite-packages.php

Program Fees

Certification Program

Usage Limits: community.rightnow.com/developer/fileexchange/Conn...

Terms of Service

Security

Authentication Model

SSL Support

Read-only Without Login

Support

Vendor API Kits: .NET, Java, PHP

Community API Kits

API Blog: www.rightnow.com/devblog/

Site Blog: www.rightnow.com/blog/

API Forum: communities.rightnow.com/groups/bef552360b/summary

Developer Support: www.rightnow.com/developer-documentation-sample-co...

Console URL

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Mashups, Developers & Source Code

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