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RightNow Connect API

Service Oriented Architecture for integrating with the RightNow CX customer service and cloud storage platform. The system attempts to unify disparate recordkeeping systems to allow shared information exchanges across all channels of interactions.

The API supports access to functions for a customer service agent desktop and reporting dashboard. The service also provides for customer account analytics and reporting, tracking services provided, and customer portal functions.

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RightNow Connect: Highlights

Summary
Customer experience and cloud application service
Category
Storage
Tags
Protocols
SOAP
Data Formats
XML
API home
http://communities.rightnow.com/pages/615f541 ... 

RightNow Connect: Specifications

Functionality

Client Install Required
 
WSDL
http://community.rightnow.com/developer/filee ...

Signup and Licensing

Signup Requirements
Yes, register account  
Developer Key Required
Yes  
Account Required
Yes  
Commercial Licensing
Yes  
Provider
www.rightnow.com/  
Non-Commercial Lic.
No  
Data Licensing
 
Usage Fees
Customized; www.rightnow.com/cx-suite-packages.php  
Program Fees
 
Certification Program
 
Usage Limits
community.rightnow.com/developer/fileexchange/Conn... 
Terms of Service
 

Security

Authentication Model
 
SSL Support
 
Read-only Without Login
 

Support

Vendor API Kits
.NET, Java, PHP 
Community API Kits
 
API Blog
www.rightnow.com/devblog/ 
Site Blog
www.rightnow.com/blog/ 
API Forum
communities.rightnow.com/groups/bef552360b/summary 
Developer Support
www.rightnow.com/developer-documentation-sample-co... 
Console URL
 

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Mashups, Developers & Source Code

There are no mashups, developers or code associated with this API yet.

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