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Email Customer Service as a Platform -- With a Sense of Humor

Anyone who runs an app these days has no doubt attempted to handle all customer service through email. While this may be a great way to interact with your customers, it can get difficult to track just how helpful your email help is. That's where Nicereply and its Nicereply API can help. And it even has a brand new example app, the product of a little recent criticism.
09-13-2010