Video conferencing is one of those killer applications that a lot of people get initially excited about, but wind up seldom using. The reason for this ranges from everything from a lack of interoperability standards to the fact that setting up an appointment to walking down the hall to a another room to use a video conferencing system is more trouble than it’s worth, especially when the setting up of that video conferencing session usually requires an administrator or someone from IT to actually set up.
PowerPhone, leader in 911 call handling protocols, has updated its premier software package (Total Response CACH) to include an open API. The API will allow computer aided dispatch systems (CAD) to seamlessly integrate with CACH. CACH, short for computer aided call handling, automates questioning and information gathering.