August 20, 2012
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
Everyone can relate to the hassles and time wasting caused by the printing, signing, scanning, mailing or faxing of documents that require signatures; not to mention the added carbon footprint due to the reams of wasted paper. It seems such a laborious process for something that should really take a few seconds. But thanks to technology, online document signing is now a reality and the world is once again as it should be. SignNow is one of these document signing applications. It makes it possible for users to sign their documents instantly, from wherever they are. SignNow's API also makes it possible for developers to integrate this functionality with other applications.
For music enthusiasts who thrive on insider knowledge and detailed music conversation, WhoSampled would be just their cup of tea. It's basically an online community for discovering and discussing sampled music, remixes and cover songs. WhoSampled has partnered with The Echo Nest to provide the WhoSampled API that allows developers to access and integrate its functionality with other applications.