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Shoutlet, enterprise social marketing platform, has added a contact form API to its plethora of social media services. The API allows developers to gather contact information (e.g. data from an online sign up form) and automatically update the Shoutlet contact database with the pertinent information.
Moxie Software has released Engage+,"the first social chat app that leverages Facebook’s social graph leveraging public profiles to target social visitors with unique proactive offers and provide agents with a rich set of social data." Until now, sales and customer service reps had access to limited customer data when interacting with customers via chat (e.g. customer name, purchase history, email, perhaps a few other data points). Engage+ utilizes Facebook's social graph to further understand and engage customers during chat conversations (e.g. age, brand likes, friends, mobile usage, and many more data points). Deeper profiling during a customer interaction allows companies to produce customized offers pinpointed at specific customers.
After adding support for RESTful APIs to the SnapLogic Integration Cloud late last year, SnapLogic is making the next logical step by including API management capabilities within the cloud service.
||BrainShop is a customizable chat bot provider with artificial intelligence capabilities. After signing up, developers can create trainable robots (or "brains") and integrate them with applications. 2...||Chat||07.15.2016|
||The Gnip Engagement API allows users and companies to understand and improve Twitter ROI by providing data on how content on Twitter is engaged with by Twitter users. The API provides data on how...||Social||07.12.2016|
||The Gnip Audience API allows users to understand the demographics of Twitter users, either individually or as a set of users. Some example types of demographic characteristics include gender,...||Social||07.12.2016|
||The Sonar API integrates business messages into mobile channels. It is available in HTTP and JSON formats with token. Resources include sandbox, webhooks, and Facebook messenger integration.||Messaging||07.08.2016|
||The Text2Data API integrates text analysis into sentiment applications. It is available in JSON and XML architectures with private key. Text2Data helps users analyse company documents and social...||Text||06.29.2016|