Today in APIs: Supportbee's Dedicated API, Riverbed APIs, and 23 New APIs

Greg Bates
Mar. 21 2013, 12:00PM EDT

Supportbee offers new API. Riverbed has new developer tools and APIs. Plus: fourth photo hack day coming in April, Facebook retargeter Perfect Audience launches API, and 23 new APIs.

Supportbee Makes Platform Flexible with API

We last reported on Supportbee in June, a company that offers a support desk platform to small and medium-sized businesses. According to Jon Russell at The Next Web, its reporting platform now comes with an API to allow developers to manipulate it in a variety of ways:

"Beyond offering a standard overview of customer service activity and performance. SupportBee’s reports are widely customizable and such advantage allows customers to be very precise and creative with the types of data that they monitor.

“While you can already sort through the console to find information, you can use the API to see graphs, charts and data based on labels — such as country, agent, department or any other tags that customers want to use.”

In other words, there’s plenty of scope to create customized reports based on very specific parameters and requirements."


As a start up, Supportbee may be breaking new records for efficiency as a four person outfit without external financing, promoting its service mostly by word of mouth. With revenues growing at 30-40% per month (based on charging clients on ticket volume), Supportbee looks to have hit on a winning formula.

Riverbed Offers Developer Tools and APIs

Riverbed, a company that specializes in virtualization, consolidation, cloud computing, and disaster recovery,

Jeffrey Burt at eweek

"Riverbed is offering IT professionals a set of developer tools and new product capabilities that will enable them to customize their infrastructures to meet their particular business demands and to give end users the best experience possible. The new developer tools—which includes a Python software development kit (SDK) and a number of REST-based APIs, all under the Flyscript moniker—will be supported by Splash, Riverbed's online community."

Along with the Flyscript developer tools that allow integration into a third party's proprietary software, APIs are offered for several Riverbed products. These include Stingray, Cascade, and Cascade Shark. For further assistance, developers are encouraged to join the Riverbed Flyscript Splash community, a resource center that offers peer support as well as direct access to Riverbed support.

API News You Shouldn't Miss

23 New APIs

Today we had 23 new APIs added to our API directory including a fraudulent order identification service, a random advice slip generator, a mobile application marketing and tracking service, a binary package publishing and sharing service, a social business service and a media file management & storage platform. Below are more details on each of these new APIs.

Acu IdentityAcu Identity API: Acu Identity (AI) 1.0 is a service for online retailers that identifies risky orders and holds them for further review. It is used to identify attempts at fraud in e-commerce transactions, affiliate referrals, surveys, and account creations and registrations. AI 1.0 reduces overall chargebacks, reduces the need for manual reviews, reduces fake registrations, and increases detection of fraudulent transactions.

AI 1.0 determines the likelihood of a transaction being fraudulent based on many factors, including whether an online registration or transaction originated from a high-risk IP address, anonymizing proxy, or high-risk email. It also identifies prepaid and gift cards and matches a given Bank Identification Number (BIN) to its country of origin. AI 1.0's functions are made accessible for integration via both REST and SOAP APIs.

Advice SlipAdvice Slip API: Advice Slip is a web service made by Tom Kiss. It has an interface similar to that of an ATM, but rather than dispensing paper receipts with the status of the user's bank account, it dispenses virtual receipts with randomly selected pieces of advice. The advice dispensed through this service can also be retrieved programmatically using Advice Slip's REST API.

AppsflyerAppsflyer API: Appsflyer is mobile application marketing and tracking service. Appsflyer allows users to monitor and track application installations, downloads, and conversions.

The Appsflyer API allows developers to access and integrate the functionality of Appsflyer with other applications. Public documentation is not available; interested developers should contact Appsflyer at http://www.appsflyer.com/contact/ for more information.

BintrayBintray API: Bintray is a software publishing and sharing service for developers. Bintray acts as a host and server for binary packages. Packages, users, and organizations have profile pages.
The Bintray API provides a RESTful interface for automating Bintray functions. Example calls include uploading content, retrieving metadata on users or packages, search, setting package attributes, and much more. API Key required.

BuzzbootBuzzboot API: Buzzboot is a social media business service that allows users to monitor, analyze, evaluate and manage social media through web browsers. The Buzzboot API allows users to automatically receive up to date data, generate reports with the help of third-party software and devices, integrate data into user networks or Intranets, and create a mashup with user data. An account is required with service, the API is available with the Corporate level plan.

doctapedoctape API: doctape is a media management platform. Users can store and manager their media files, such as photos, music, and videos, in the cloud with doctape.

The doctape API allows developers to access and integrate the functionality of doctape with other applications and to create new applications. Some example API methods include managing account information, listing files, retrieving files, and uploading files.

EmailOnAcidEmailOnAcid API: Email On Acid is a self-serve email testing platform that aims to help users' email marketing campaigns through targeting and improving renderability, deliverability, and click-throughs. The Email On Acid API provides users with complete control over customer workflow items including: Email Previews, Deliverability Testing, and Developer Tools. The API uses REST calls and an account is required with service.

EscapioEscapio API: Escapio is a German booking portal for hand-picked, unique hotels. Acceptance criteria for such hotels include a good overall concept, excellent service, and a high level of customer satisfaction. Escapio arranges hotels by lifestyle criteria, such as romantic hotels, design hotels, or luxury hotels. Their scouts are always busy finding out more about the hotels, their surroundings, and the activities offered nearby. Escapio's booking hotline team caters to special requests and individual questions free of charge.

Escapio's backend is accessible using an XML-RPC API. Its functions allow developers to retrieve information, search for hotels and prices, and manage room allocations, prices, and conditions. The Escapio website is provided in German, English, and Spanish. The API documentation is provided solely in English.

Halal DailyHalal Daily API: Halal Daily is a daily deals site serving the Halal community in New York, New Jersey, and Philidelphia. The Halal Daily API provides developer access to Halal Daily’s deals through a RESTful interface. Requests require an API Token. Responses may be JSON or XML formatted.

LanguageToolLanguageTool API: The LanguageTool is an open-source project that proofreads and checks text for spelling, style, and grammar mistakes in a variety of languages. The tool can be used online or downloaded for other use.

The LanguageTool API allows developers to access and integrate the functionality of LanguageTool with other applications. The main API method is checking text for spelling, grammar, and style mistakes.

MetaLocatorMetaLocator API: MetaLocator is a feature-rich mapping and locator service that can be used to add and manage searchable maps on a website. It can serve as any type of location directory such as a store locator, ATM locator, or vendor list. MetaLocator is lightweight, portable, highly configurable, and works in any language.

Users can add MetaLocator maps their websites by copying and pasting a line of JavaScript code onto the site. The map appears as a seamless aspect of the site with no branding or ads. Developers can interact with MetaLocator.com using an XML-RPC API in order to add, delete, update, publish, and unpublish stored locations.

Newseum NewsManiaNewseum NewsMania API: The Newseum is a museum in Washington DC that offers visitors five centuries of news history with cutting-edge technology and hands-on exhibits. NewsMania is a news trivia game offered through the Newseum website. Players are given a series of multiple-choice trivia questions covering a variety of topics in current news. Questions from the game can be retrieved programmatically using the NewsMania API.

Philips huePhilips hue API: hue by Philips is a wireless LED lighting system and lightbulbs that allows users to control and set their lights on the web or via a mobile and tablet application.

The Philips hue API allows developers to access and integrate of Philips hue with other applications. Some example API methods include managing lights and light attributes, managing light schedules, and configuring lights and accounts.

Planets NuPlanets Nu API: Planets Nu is the online version of the classic space strategy game VGA Planets. The Planets Nu API provides programmatic access to Planets Nu functionality. API calls are supported to load game data, turn data, list games, and more. Some calls require API Key. API responses are JSON formatted.

PlastiqPlastiq API: Plastiq is a credit card payment processing and service provider. Plastiq allows merchants to accept credit card payments for their goods and services.

The Plastiq API allows developers to access and integrate the functionality of Plastiq with other applications. Public documentation is not available; API access comes with account service.

Polar Bear Farm AirFormsPolar Bear Farm AirForms API: Polar Bear Farm is a New Zealand based software development that creates native applications for the Apple iPhone and iPod touch. The Polar Bear Farm AirForms API allows users who created cloud based tables, users enter a data source URL telling Air Forms where it should send its requests for data. The API has 8 functions: authenticate, record_count, records_at_offset, new_record, delete_record, update_record, values_for_list, and data_for_media_column.

Postcode.nlPostcode.nl API: Postcode.nl is a large, independent provider of postcode- and geography-related products and services. It provides an address completion API that uses a postcode and house number as input. This API is available free to online shops. The Postcode.nl website is offered primarily in Dutch, although the API documentation is provided in English.

PowerOptionsPowerOptions API: PowerOptions is an online options information and trading site that allows traders to do research and execute trades. The PowerOptions API allows users to do account management, create pre-defined search reports, perform custom searches, advanced stock chains, quick finds, request stock and option quotes, historical option quotes, and do a long option finder. The API uses REST or SOAP and returns XML.

RippleRipple API: Ripple was created to provide a free, open-source, payment service that exist without a central authority. It is open-source, almost free to use, an can pay out in an currency. The Ripple API allows users to integrate the Ripple payment system and platform into third-party projects. The API is available in numerous formats including an RCP API, a Wbsocket API, and a JSON API.

RixtyRixty API: Rixty is an alternative payment system that uses cash and coins rather than a credit card or other payment method that could expose sensitive information online. Users can convert their cash to digital currency in the form of a code at any of 75,000 stores in the US or nearly 500,000 locations worldwide. They can then spend that money on multiplayer online games, casual games, virtual worlds, and all types of digital content simply by redeeming the received code. Codes can also be redeemed on a publisher's website by using the Rixty payment API.

SutiExpenseSutiExpense API: SutiExpense is a web-based solution designed to make managing and tracking expenses easier for both employees and managers. It can be configured to meet the expense reporting needs for businesses of all sizes. By automating the reporting process, SutiExpense speeds approvals and eliminates errors. It also provides analytical dashboards for understanding spending patterns.

SutiExpense provides a real-time accounting data API that allows information from SutiExpense to be integrated with other applications. This feature is mentioned in the site's comparison of software edition features, but detailed documentation is not publicly available.

The Cancer Cell MapThe Cancer Cell Map API: The Cancer Cell Map is a selected set of browsable and searchable human cancer focused pathways. Created by the Computational Biology Center at Memorial Sloan-Kettering Cancer Center and the Institute of Bioinformatics, the Cancer Cell Map is freely available online or as a downloadable database.
The Cancer Cell Map API provides developer access to the Cancer Cell Map data. Response data is BioPax XML formatted.

WeVideoWeVideo API: WeVideo is an online video creation service. WeVideo allows users to create and manage videos online. Videos can be hosted in the cloud and worked on collaboratively, allowing multiple people to work on and edit videos.

The WeVideo API allows developers to access and integrate the functionality of WeVideo with other applications. Public documentation is not available; interested developers should contact sales@wevideo.com for more information.

Greg Bates A writer for Programmableweb since 2012, Greg is a freelance writer and a maniacal editor of dissertations and term papers. - Follow me on Google+

Comments

Comments(1)

I've been with Supportbee as a client from the first hour and it's indeed amazing how lean those guys are. Very impressive company and I love the fact they are already cash flow positive while their focus in 100% of their customers as they have no third party investors to cater to.