The Weclapp API Helps Keep Customers Happy

Candice McMillan
Jul. 21 2014, 03:34PM EDT

If it wasn't for the customer, nobody would be in business, and any successful company would know all too well that keeping them happy is key. For this reason, CRM (Customer Relationship management) software has become an essential tool for the effective management of both established customers and new prospects. Weclapp's cloud-based CRM application aims at giving small businesses, founders and freelancers the support they need to easily stay on top of all their customer dealings. By providing an API, the company also makes this functionality available to developers who may want to integrate it with other applications or services.

The Weclapp web application allows users to quickly and easily create contact lists manually, or import them from emails or address books. It provides handy tools like online task management with time recording, collaboration functionality, reminders for specific events, comment and feedback functionality, leads and opportunity management, and so on. It's about simplifying various business processes and keeping important information at the user's fingertips. The availability of Weclapp's REST API is great news for developers who may want to build other applications that can really benefit from these features.

Here are a few things you'll need to know about using the API:

  • You'll need to be a verified user to make API requests.
  • Authorization is available via an API token, which is configurable in a user's Weclapp account.
  • Although the API currently only allows access to customer resources, the company indicates that other features including articles, invoices, projects and tickets will be available soon.

As is often the case, the company is constantly working to develop and improve on this API, and changes may become necessary. They do indicate, however, that they will endeavour to keep it as stable as possible, making an effort to stick to changes that are backwards compatible. Further information is available on Weclapp's website.

Candice McMillan

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