At the AT&T Developer Summit in Las Vegas, AT&T made several announcements which included the launch of a new Call Management API, the launch of a new Alpha API Program and several AT&T API platform updates.
We see a lot of mashups (our directory lists over 4,300 mashups). Lately we've noticed that they've moved beyond your ordinary application. Here is a quick overview of some recent additions that are fun and useful.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.