The Java Helper Library provides a set of helper functions to simplify the process of connecting your chat application to LivePerson. The Helper Library is not required to interface with LivePerson. You can implement your own interfaces or use and incorporate the code and examples provided by the Helper Library into your code.
The existence of APIs has made it possible for organizations to collect and aggregate unprecedented amounts of customer data. What’s not so clear is how to actually go about harnessing it. That issue is giving rise to a host of customer intelligence applications that leverage APIs to ingest data and then, in turn, make analysis of that data available via an external API.