We already use Twilio as an example of documentation done right, but the company thought it could do better. The company now provides a unique telephone number for every new signup to use immediately with the Twilio Voice API and Twilio SMS API. Previously there was a single shared number that required a pin. Now Twilio is showing off one of its core features immediately and making it much simpler to get started.
Businesses are using a voice over Internet service to address a common problem: The gap between online users and customer care centers. A 2011 TeaLeaf survey found the abandonment rate for online shoppers reaches 41 percent when these customers encounter a problem. One way companies are addressing the problem is by integrating VoIP APIs within their websites so customers can click-to-call for help, according to a SureVoIP blog post.
The changes to the Twitter API continue to upset, confuse and frustrate developers. The latest feature of the Twilio Voice API allows anyone to make complete call queues and the Twilio team is sharing some code for creating a metrics dashboard. Plus: hackathon winners, DoubleClick API updates and 24 new APIs.