Cirrus Insight puts the power of Salesforce.com CRM inside Gmail. Cirrus Insight is a browser extension for Chrome and Firefox that enables Gmail users to log emails and tasks, create leads and contacts, schedule events, and manage cases and opportunities in Salesforce.com from a sidebar within the Gmail interface. View screenshots and install the app at http://www.cirrusinsight.com
|GoogleCalendar, GoogleContacts, GoogleDrive, GoogleGmailOAuth, Salesforce|
Out of the few existing click-to-call solutions for eCommerce that integrate with Salesforce, solutions for customer service are lacking. Currently, when a customer service rep gets click-to-called, the rep is stuck fumbling around searching for the customer's information. Also, after hanging up call data is not stored in an easily accessible database along with the rest of the customer data.