API Provider Training

How Chris Traganos and Stripe Inspire Payments Advocates Around the World
API University

In this interview, Chris Traganos from Stripe discusses how his team tries to inspire developers to master payments. The talk goes in-depth on a number of topics including how Stripe approaches content creation, why online events provide good ROI, and why Stripe's docs are industry-leading.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

12-14-2021

How FHIR and Other API Measures Improve Healthcare Interoperability
API University

Interoperability in healthcare has been a significant focus in the health tech industry. APIs are a crucial developmental space towards improved interoperability and developers need to understand the latest in ensuring APIs are up to date including formatting, security, and documentation.

Analysis

Daniel Kivatinos

Healthcare

12-09-2021

Natalie Mullin Details how Zoom’s Marketplace Drives its Platform Strategy
API University Zoom.us

This interview features Natalie Mullin, Product Marketing Manager at Zoom. A key driver to Zoom’s success has been its platform approach and a major component is the Zoom marketplace. Mullin explains how the developer relations team helps support marketplace developers and the benefits of doing so.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

11-16-2021

How Dylan Fox Keeps AssemblyAI Atop Developers' Minds
API University AssemblyAI

We recently sat down with Dylan Fox, Founder and CEO of AssemblyAI, an applied artificial intelligence company, to discuss how the company focuses its ecosystem engagement efforts as a startup. The interview covers how Assembly tries to get in front of developers with the goal of building its brand.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

11-01-2021

Marylise Tauzia Helps Square Meet Developers Where They Are
API University Square

In this article, we interview Marylise Tauzia, Developer Engagement Lead at Square, a financial services and digital payments company. The interview covers how Square maintains its broad set of communications channels in an effort to foster relationships with developers where they gather.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

10-07-2021

David Clarke Explains Why IQVIA Hackathons Engage Developers’ Imaginations
API University

In this article we interview David Clarke, CTO at IQVIA, a health information technology and clinical research solution provider. This discussion covers the benefits of hackathons including why they engage a developer's imagination, plus what Clarke considers the best practices for holding one.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

09-07-2021

Chris Chabot Outlines How Sendbird’s Empathetic Dev Rel Approach Guides Its Content Creation
API University SendBird Chat SendBird Calls Voice

In this article we interview Sendbird’s Head of Developer Relations Chris Chabot. He discusses the importance of his team understanding its audience well and how the content they create succeeds because of that. He also discusses the type of person that excels in a Dev Rel role at Sendbird.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

08-09-2021

How Brian Douglas’ Team of 10 Developer Advocates Supports GitHub’s 65 Million Developers
API University GitHub

In this article we interview Brian Douglas, Staff Developer Advocate at GitHub, a code hosting platform for version control and collaboration. He talks about how his team acts as matchmakers across the community and also how he has re-examined his approach to events since the pandemic.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

05-11-2021

Dave De La Pena Attributes Signable’s API Success to its White Glove Approach to Developers
API University Signable

In this article, we talk with the team at Signable, an electronic signature provider. They discuss how their customer success team is able to engage with developers and customers on a personal level. This approach lets them set up a feedback loop for the API and help address any issues that arise.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

04-13-2021

Gregory De Jans Details How TomTom’s Developer Engagement Strategy Helped it Pivot to a B2B Company
API University

In this article, we interview Gregory De Jans, head of the developer portal at TomTom, a provider of location technology services. He discusses the company's switch in product focus from B2C to B2B and how that required a reinvention of its marketing and engagement efforts to take aim at developers.

Analysis

Wendell Santos

Ecosystem Engagement, Developer Engagement, Developer Relations

03-18-2021