8x8 is a company who specializes in services to fit the needs of businesses in the areas of voice, video, mobile, and unified communications. They offer a suite of APIs to couple your needs with the Virtual Contact Center offerings of 8x8.
The 8x8 Statistics Reporting API establishes and requests statistical data from the Historical Reporting Database using a simple HTTP request. For security purposes the only types of requests that will be accepted will be HTTPS.
The Historical Reporting database supplies information in event and aggregate about agents and their interactions: status, outbound calls queues and their interactions. Responses come in XML or CSV format.