Agile CRM is a customer relationship management (CRM) service geared toward small businesses. It helps users manage individual contacts using tags, a lead scoring system, event tracking, and timelines. Users can implement automated campaigns across multiple channels (e.g. email, phone, social networks). Agile CRM's analytics and sentiment-tracking services can tell the user what's working and what isn't. Agile CRM is able to integrate with other websites and apps using plug-ins or its API.