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Callfire Hosted Call Center API

The Virtual Call Center API lets users run a call center connect campaign. With the API users can connect to agents, prompt them to log into the system with their AgentID and connect with numbers from a given campaign. Users can control the type of popup screen they want, they way data is collected and move to the next call. The API has a function that will collect information about the call that was connected and immediately put the Agent on a queue for the next available call. Dialer apps might use this API.

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Callfire Hosted Call Center: Highlights

Summary
Call center agent service
Category
Telephony
Tags
Protocols
SOAP
Data Formats
XML
API home
https://www.callfire.com/api-documentation/le ... 
This is 1 of
5 APIs by CallFire

Callfire Hosted Call Center: Specifications

Functionality

Client Install Required
 
WSDL
https://www.callfire.com/service/PredictiveSe ...

Signup and Licensing

Signup Requirements
Account with service, API Key  
Developer Key Required
Yes  
Account Required
Yes  
Commercial Licensing
 
Provider
callfire.com  
Company
CallFire  
Non-Commercial Lic.
 
Data Licensing
 
Usage Fees
 
Program Fees
 
Certification Program
 
Usage Limits
 
Terms of Service
www.callfire.com/dialer/cm/terms_of_service.html 

Security

Authentication Model
 
SSL Support
Yes 
Read-only Without Login
No 

Support

Vendor API Kits
 
Community API Kits
 
API Blog
 
Site Blog
www.callfire.com/blog/ 
API Forum
 
Developer Support
 
Console URL
 

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