The Virtual Call Center API lets users run a call center connect campaign. With the API users can connect to agents, prompt them to log into the system with their AgentID and connect with numbers from a given campaign. Users can control the type of popup screen they want, they way data is collected and move to the next call. The API has a function that will collect information about the call that was connected and immediately put the Agent on a queue for the next available call. Dialer apps might use this API.
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So far, we don't have a record of any changes to this API