The service provides scheduling, collaboration, and resource management functions through both a hosted SaaS platform and installed software. It integrates with popular collaboration tools like Microsoft Outlook and Salesforce.com as well as backoffce enterprise resource planning (ERP) and bug tracking services to define tasks, assign personnel to complete them, set deadlines, track completion, and related functions. It complies with the widely used iCal standard to integrate activities with individual and shared calendars, including Google Calendar.
API methods support creating and updating user accounts, creating tasks, assigning tasks to users, setting deadlines, and tracking task performance over time. Methods support email integration to allow task status updates via emails sent or copied to the service address.