The service provides instant messaging for applications operating within the provider's WebEx Collaboration Cloud. It uses Cisco's Extensible Messaging and Presence Protocol (XMPP) AJAX library to integrate the Presence functional package and related messaging capabilities with other web-based applications. Possible users could be an embedded customer support portal or in-game messaging between players.
API methods support initiating chat sessions and controlling message exchanges between parties. Methods also support multi-user chat (MUC) functions for many-to-many messaging. The API allows management of user contact lists and privacy controls, connect and disconnect actions, and related chat functions.