The service provides a platform for managing and scheduling municipal services provided by city and local governments. It includes cloud-based functions for scheduling service calls, public maintenance, and similar public service activities along with internal functions for city and county departments. Implementations can focus information in GIS formats to integrate services with existing mapping and geographic information system functions.
API methods support creation of service requests and work orders based on calls generated by other applications. Separately licensed API modules allow for flexible integration to meet specific local needs. A metrics API supports reporting on service activities and work completed.