The service provides an open-source, hosted platform for customer interactions. Communication options include real-time chat, email, phone call, and bulk email marketing. Applications can also use the service to implement a customer-facing knowledge base, online, forum and self-service help function.
With the APIs, developers can integrate the Comm100 Live Chat service with their own 3rd party applications. The API supports operations on company departments, chats, operators, visitors, messages and more. It uses RESTful calls and responses are formatted in JSON.