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The service provides inventory management and shipment/delivery services to fulfill orders placed with an e-commerce or other retailing application. The selling platform completes the purchase and sends shipping information to the service, which generates shipping documents, packs the products purchased, and sends them for delivery. Existing integrations with popular e-commerce platforms are available. API methods support submission of product and customer information, including delivery address, for fulfillment of an order. Methods provide response messages indicating order status, which can be relayed to customers with order confirmation and in response to status checks. Methods also support retrieving and updating product inventory information.