eBay's Resolution Case Management service allows users to retrieve, track, manage, and resolve complaint cases opened by buyers in the eBay Resolution Center.
The API is primarily used by sellers to retrieve, track, manage, and resolve all eBay "Buyer Protection," "Item Not Received," and "Significantly Not As Described" cases that are opened by buyers in the Resolution Center.
The API has calls that allow sellers to issue full refunds or partial refunds to buyers, and to provide shipping information to the buyer for returns.
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