Email Center Pro is an email management service for customer service teams. Because it is entirely web-based, employees can log-in and work from anywhere. The service provides a variety of useful features including the ability to save answers to FAQs as one-click templates, link email conversations with cases in a bug tracking system, measure email traffic both in and out of the system, and view a complete record of every action taken on any email.
Email Center Pro also provides services for managing employees. Administrators can add new employees, assign permissions, assign emails to specific employees, and keep track of each individual's workload and response times. A spam filter comes already in place, and the intensity of the screening can be adjusted. Many of Email Center Pro's features are accessible using a RESTful interface.