The Enchant API allows developers to integrate email- and twitter-based customer support into their own systems and applications. Enchant provides users with an embeddable, customizable app that customers can use to search the knowledge base, start a chat, or send an email. Enchant includes methods for sorting and managing help tickets as well as performing bulk actions on tickets. Customers see support only as email; they never see a ticket number.
We've added seven APIs to the ProgrammableWeb directory in categories such as Advertising, Games, Customer Service, and Stocks, among others. Also added to the directory were SDKs for Todoist and Ring Central. Here, we summarize the new additions and how they can assist developers.