Firefly was acquired by Pegasystems in 2014. The API is no longer available
Firefly provides cobrowsing services, which allow customer representatives to connect with a customer's browser and show them features or fill out forms for them. Unlike screensharing, Firefly's cobrowsing only allows representatives to see what's on the customer's open web page and not their other active tabs or applications. This makes Firefly faster and much more secure than screensharing. Firefly's cobrowsing functions can be integrated with other applications via API.