You are here

Genesys Callback Services API - Developers

The Genesys Callback Services API allows adding a callback service, defining a service name. With the API in REST architecture and JSON formats, developers can start callback, cancel callback, reschedule callback, query availability, query callback by lookup properties, query callback by queues, query counter watermarks, and export callback records. Genesys provides customer call center software to medium and large enterprises.