Help Scout is a web-based customer service solution. To customers, Help Scout looks like normal email, without any visible ticket numbers or log-in requirements. It includes collaborative features that allow customer service personnel to communicate internally and not accidentally send duplicate replies to a customer. Help Scout comes with reporting features that expose the volume of queries handled, average response times, common customer questions, and more. The new 2.0 API uses OAuth2.
The Transition service will help you exchange valid Mailbox API 1.0 API keys for renewable OAuth2 tokens. Several apps and a RESTful API are provided to help users extend Help Scout's functions. The Help Scout API allows developers to programmatically read and write data hosted with Help Scout.