Help Scout is a web-based customer service solution. To customers, Help Scout looks like normal email, without any visible ticket numbers or log-in requirements. It includes collaborative features that allow customer service personnel to communicate internally and not accidentally send duplicate replies to a customer. Help Scout comes with reporting features that expose the volume of queries handled, average response times, common customer questions, and more. The new 2.0 API uses OAuth2.
The Transition service will help you exchange valid Mailbox API 1.0 API keys for renewable OAuth2 tokens. Several apps and a RESTful API are provided to help users extend Help Scout's functions. The Help Scout API allows developers to programmatically read and write data hosted with Help Scout.
Twelve APIs have been added to the ProgrammableWeb directory in categories including Games, Analytics, and Media. Highlights include an API for Amazon GameOn Admin Console, Bikewise API for bike incident data, and the Google Page Lifecycle API. Here's a rundown of the latest additions.
Help Scout, a help desk platform provider, has announced the launch of version 2 of its Mailbox API. The Help Scout Mailbox API 2.0 implements OAuth2 for more user-friendly authentication with the services Help Scout customers are integrated with and contains a number of improvements.