Help Scout is a web-based customer service solution. To customers, Help Scout looks like normal email, without any visible ticket numbers or log-in requirements. It includes collaborative features that allow customer service personnel to communicate internally and not accidentally send duplicate replies to a customer. Help Scout comes with reporting features that expose the volume of queries handled, average response times, common customer questions, and more.
Several apps and a RESTful API are provided to help users extend Help Scout's functions. The Help Scout API allows developers to programmatically read and write data hosted with Help Scout.
The following is a list of libraries from ProgrammableWeb's Library Directory that matched your search term. Although there many different interpretations of the word "library" among software developers, ProgrammableWeb adheres to a specific definition so as to clearly distinguish libraries from SDKs and frameworks in a way that will facilitate clean search results. In ProgrammableWeb's parlance, the term "library" is strictly used to describe a platform-specific software tool that, when installed, results in the provisioning a specific API. Conversely, SDKs are exclusively for consuming APIs and Frameworks are agnostic to specific APIs. If you think a library, SDK, API, or other asset is missing from our directory, be sure to check our guidelines for making contributions to ProgrammableWeb.