Help Scout is a web-based customer service solution. To customers, Help Scout looks like normal email, without any visible ticket numbers or log-in requirements. It includes collaborative features that allow customer service personnel to communicate internally and not accidentally send duplicate replies to a customer. Help Scout comes with reporting features that expose the volume of queries handled, average response times, common customer questions, and more.
Several apps and a RESTful API are provided to help users extend Help Scout's functions. The Help Scout API allows developers to programmatically read and write data hosted with Help Scout.
The following is a list of SDKs from our SDK directory that matched your search term. Though your definition of an SDK may differ, in our world, we define SDKs as platform- specific tools for consuming existing APIs of the sort we list in our API directory. For example, the Ruby SDK for consuming the Twitter Ads API. If you think an SDK, API, or other asset is missing from our directory, be sure to check our guidelines for making contributions to ProgrammableWeb.
The Help Scout Ruby Library by Hector Ramos in beta stage helps to access the API features of fetching users, mailboxes, customers, and conversations. API required available at http://developer.helpscout.net/
The Help Scout Node.js SDK by Segment access the API features of creating a new client, returning list of mailboxes, and displaying list of conversations. By Calvin French-Owen under MIT license available on GitHub.
The Help Scout .NET SDK by Selz aims to simplify access to the Web API. Methods implemented include conversation, mailboxes, workflows, and reports. Through examples, developers can initialize client, search customers, and create conversations. By Mathieu Kempe.