The HelpSocial Open API offers a menu of possibilities with the capabilities of social media and messaging features to every application used to help customers.
This API allows you to decide where social and messaging should live and which applications get access. Every feature of the platform is available so you can pick and choose the capabilities you care about and embed them everywhere teams are helping customers.
With the HelpSocial Open API, you can:
Stream content from across social networks
Reply to social & messaging comments
Intelligent routing with your contact center platform