The service provides a platform for online interaction via real-time video, chat, and document sharing. It is intended as a service for remote meetings and presentations as well as other applications that emphasize rich customer and colleague contact. Custom call scripts allow applications to integrate online interaction functions with other processes like customer relationship management (CRM) and sales management applications.
API methods support initiating a hosted video call with access via a specified URL available to specific users. Methods support chat messaging and uploading documents to a collection hosted by the service and shared with all users accessing the call. Methods also support management of contact lists and access credentials for accessing shared calls..