LivehelpGenie allows users to chat with their site visitors in real time and track visitors' movements across the website. Users can also create and manage canned responses, block unwanted IP addresses, and attach persistent "notes" to visitors in case they return later or need to be transferred to another operator. The live chat feature is fully customizable and brandable. All chats are SSL-encrypted. LivehelpGenie provides a SOAP API for managing users and resellers.