LivePerson is a provider of real-time communication solutions that facilitate the identification and engagement of customers by businesses. The LivePerson Agent Metrics API delivers updated data of the activities of messaging agents in the contact center. Its deployment in applications provides access to analytical data of the performance and behaviors of agents’ including their current status, conversation volumes, and skills.
Thirty-One more APIs have been added to the ProgrammableWeb directory in categories including Stocks, Artificial Intelligence, and Location. Featured today are APIs for LivePerson customer chat services and an API for creating and managing Alexa Skills. Here's a rundown of the latest additions.