The LivePerson platform enables businesses to identify and engage customers using the right communication channel, at the right time. This hosted solution delivers tools that support and manage online customer interactions chat, email, voice, and knowledgebase from a single agent application.
The service provides users an opportunity to immediately chat with a representative via an instant messaging system embedded in their site. With the API, users can create, update and retrieve resources. Responses are formatted in XML.
By using the LivePerson Platform APIs, users can customize their applications to add features that extend the reach of their LivePerson solution.