LivePerson is a provider of real-time communication solutions that facilitate the identification and engagement of customers by businesses. The company’s IVR Deflection Solution affords consumers that have already dialed their service numbers the flexibility to switch to mobile messaging. Developers use the LivePerson IVR Engagement API to integrate the call-to-mobile messaging transition in chat applications. This makes it easier for businesses to manage the volume of connected calls and optimize customer experience.
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