LivePerson is a provider of real-time communication solutions that facilitate the identification and engagement of customers by businesses. The LivePerson Operational Realtime API delivers real-time data about the performance of a contact center. Its deployment in applications facilitates the measurement of the latest performance trends of a contact center on the basis of account, skill, and agent levels. The RESTful API generates data stretching between the last five minutes and 24 hours and offers a refresh rate of 10 seconds. Responses are returned in JSON format.