The LiveZilla Chat Bot API allows you to provide premium customer service by chatting live with your customers and give direct assistance where it's needed.
Ask visitors whether they have questions or need help and increase customer satisfaction and sales.
While the LiveZilla Chat Bot in its standard setting is able to browse the Knowledge Base, you can use the Chat Bot API in order to perform more complex processes. The logic of the Chat Bot API needs to be placed inside a separate ChatBot script (e.g. PHP).
Each Chat Bot can have its own script which needs to be saved as an absolute URL (see Bot Account in User Management). The Chat Bot API is supposed to exchange data between the LiveZilla server and the Chat Bot script as well as visualizing it on the user side.