You are here

NICE inContact Admin API MASTER RECORD

The NICE inContact Admin API interacts with system objects in the NICE inContact system. This API can be used to change skill assignments for agents, record or monitor calls, or remotely log off an agent. This API is not yet complete. NICE inContact is a cloud-based customer experience platform that combines omnichannel routing, workforce optimization, analytics, automation, and artificial intelligence.
NICE inContact Logo